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| - We came for my mother-in-law's birthday and I made the reservation on Open Table. I arrived and took in the small, but neat dining/bar area. When our group arrived we were seated less than 20 feet from the bar in the "dining area". Did I mention we were the first and only ones in the restaurant at the time?
I told our young server that we were celebrating a special occasion. I believe she forgot because it wasn't brought up or addressed at any point during our time there. Our service was absolutely terrible the entire time we were there.
We noticed that it was "happy hour" which seemed like a great deal and asked our server if we could begin ordering beverages. She curtly told us, "Actually, you can't order happy hour here, it's only at the bar." Fine. My husband was about to stand up to order our drinks at the bar and was stopped and told, "No, you can't bring your drinks back to your table from the bar. I can't let you do that." We were shocked. The bar was less than 20 feet away. The restaurant is tiny. Our server was already being less than pleasant and we had come on recommendation from a friend who told us the food was stellar.
My husband and mother-in-law began to ask why we couldn't just order our drinks at the bar and bring them over to our table before dinner when our server sighed loudly (I wish I could make this up) rolled her eyes at us, and said, "Can you hang on a minute?" and walked away. She returned 5 minutes later with the manager (we hadn't made a big deal about anything, only wanted to ask why we couldn't order drinks for happy hour at the bar) and he began, "I hate being the bearer of bad news, but I think I'm going to be. We don't want to ruin your dining experience by having you go back and forth to the bar to get drinks so we can't allow you to order them there. (IT WAS LESS THAN 20. FEET. AWAY) but we can break you up and sit you on high tops there.." Who does that? Doesn't allow you to order at the bar while you're eating. And our waitress went out of her way to be rude to our table. At this point we were ready to leave, but we were starving, and gave in.
We ordered chicken salads, burgers, fries, a cheese dip... Waitress took our order by memory, forgot a few things, surprise surprise, and after coming back multiple times rather than just writing it down the first time, finally got it right. Food was decent, not fantastic. The best part of the meal was the truffle fries. We weren't apologized to, the birthday was forgotten.
There are far better restaurants in the area with incredible service, which truly defines your experience. We won't be back and will make sure to tell our friends and family about our terrible experience.
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