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| - My family went here so many times in 2 years that everyone including the water servers knew our names; the service was impeccable and the food was perfect. Does price really matter when food is prepared perfectly? They have some customer computer profiler thing and we were regulars so got treated greatly.
But, recently, maybe because of the bad economy, the customer treatment is not up to par. A bunch of new clumsy staff made my last few visits unbearable. It took a dozen meals to get them to finally combine two ppl from my family into one name on their detailed customer computer profile thing. The tables aren't obsessively cleaned anymore like they used to be (I preferred it when they were!). The steaks are rarely done rare enough; I brought a hunting buddy of mine in here and they well-cooked a steak... what a waste! 90% of the customers in the place are just from big companies who can write off expensive group dinners (taxpayers pay for this).
One night there was a campus event ending in the area at 6 PM. It was 4:30, and we went here to eat a quick meal; my family does everything very fast (we usually talk to the waitstaff twice during a meal). Anyways, there wasn't one customer in the restaurant. Three door girls (new clueless ones who did not know us) turned one of my family members away and said that due to the reservations of the people from campus, they couldn't let us dine here. We have spent thousands and thousands of dollars here, enough to buy a nice car. We would have eaten, left, and left a 30% tip before anyone showed up from campus, but we were turned away. I have never been so offended, they blew off one of their best customers!
Go somewhere else! Try Tornado steakhouse in Madison. Carnevor in Milwaukee is very nice too!
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