First visit we ate in and the staff was super friendly, and willing to customize. Hubby didn't want the bun and asked for a side of lettuce to wrap it up in and once they realized what the lettuce was for they wrapped it up for him. I had the cordon bleu as it's the reason I crave Arby's...and them curly fries! Tonight hit the drive through had a short wait but the chicken will be fresh:) a min or two after the guy taking my order and money told me we were waiting on my chicken another lady approached asked how I was and informed me the same thing; this is customer service especially at a fast food joint. Seems like the staff and management know were the focus should be not only in cleanliness and fresh food customer service is the reason I drove to this in vs the one on craig rd which is typically bad service and careless food service. Must have been out of normal ham for the cordon wish they would have told me and wish I would have gotten the sauces (Arby's and horsey )asked go when was first asked( my bad I didn't double check or respond to second ask if I wanted ketchup) this is why I did 3 stars; but I think they have better potential! great job Arby's team keep it up all details are important they did put the side salad in separate bag so it's not wilted by time u get home!!