I have been coming to this store for awhile. I spend a lot of money there and today was rudely told to leave purse in "their locker" or leave. I asked why and that how can I pay for anything without my wallet. She said "sorry you can leave". Woman carry purses. I'm sorry I've been in this business for 15 years and making your customers feel like they are being accused of being some sort of thief is insulting and you can bet I'd rather give my business to your competitors. The lady there has always been extremely rude but I try not to deal with her. I always try and deal with the guy who owns it. Note to OWNER. She has told me numerous times to paying cash instead of my credit card because when I open up my wallet she sees that I have cash on me. When I would tell her "no I'd rather use my credit card" she gets upset and says "I'm charging you full price then". Um...excuse me, I'm licensed. And P.S. You can not charge anyone to use their credit card. It is against MasterCard and Visas policy.
You obviously have a theft problem, but I'm sure the amount of stuff that has been taken from you isn't worth you losing all these customers. Maybe get all the crap off your floor and get a warehouse to store your overstock so that your isles aren't crowded. Get cameras, better staff. All things that will decrease your theft. And if people are stealing from you its polish and small crap like that. So that whole $10 you lose a month gives you the right to treat customers like thieves? Who ever that lady is that manages the front is ruining your this stores reputation.
She is rude and doesn't care if they lose business. Look at your reviews. Your rating has gone down. And if this lady is the owner,WAY TO GO!! Ruining your rep by being rude, along loyal customers feel unwanted. I hope the few bottles of polish that have been taken fr your store was worth you losing all these customers.