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| - I get it...the biscuits are fresh, and overall Bojangles is good (fast food) fried chicken, but waiting 30 minutes to get said food, and then being told that they're out of mac and cheese, after that wait, is just unacceptable. The franchise spent a lot of time and money revamping this location, and they can dress it up, but their service and turn around time is honestly awful. I have never been to this location and been served in an efficient manner, it's always at a slower than snails pace.
This review isn't about their food, Bojangles is a staple Charlotte establishment and serves good fast food fried chicken, but it's about their awful and slow service. I am one that if you communicate and say, "hey, we put a new batch in the fryer, it'll be 20 minutes" than I know what to expect. However this isn't the case here, or at least never when I've been here. This location just needs to do better.
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