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  • Wife and I have been going to this Del Taco pretty much since it opened ... mostly for a quick weekend breakfast, but sometimes for en evening meal or Fiesta Box (HELLA DEAL!!) for the kids. Not any more. Not as long as "Jessie" works there. Up to now, we've always been happy with the service and the food, and we've laughed and joked with the help there,. But about a month ago, Wife was ill. I dropped in to DT to pick up breakfast-to-go, was greeted "Yes??" by someone I never saw there before. I ordered two breakfast burritos as usual, with no drink on one and an iced tea on the other. Look in the bag when served -- no hash browns. So I ask about that. She says, "You didn't order them. You ordered burritos only." I said, "And a drink. That makes a meal. A meal comes with hash browns." No good. She insisted that a meal had to be SPECIFICALLY ordered, or hash browns had to be SPECIFICALLY ordered. No attempt to fix it ... no "I'm sorry, let me make that right for you" .... just real hard unhelpful, in-your-face rudeness. Made up the hash browns, but demanded I pay extra for them. Wasn't worth a fight. So I asked her name. She said Jessie. I said Jessie who? She wasn't going to give me that. I said OK, you know what my complaint is about ... I want you to make sure it gets to the manager. She said, "I'll see that it does. I'm the manager." So Jessie, if you're reading this, be aware that for a few pennies worth of hash browns you lost at least six regular customers (my family), plus a number of my friends ... plus, maybe, anyone who reads this review of your management style. Folks, there's a Taco Bell just a few blocks up the road from this Del Taco ... new menu, great prices ... and even good breakfasts. Not my first choice, but the food is fine and the service is ALWAYS great.
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