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| - I'll start off with the good. The sangria is amazing and the food is delicious, the decor and ambiance really goes well together but that doesn't outweigh the things I was greatly displeased with. To start off with the restaurant doesn't even have it's name on the outside, how is it people are suppose to find the place if it isn't label? Is it suppose to be a secret that only a certain group of people know about? I only found it after walking around the third floor of the Cosmopolitan and using the process of elimination to figure out that particular restaurant must be Jaleo. Once we got our seats, I might was well be eating with the other patrons surrounding me, that's how close, cramp and loud it is!
Our waitress was very pleasant she took the time to explain the menu to us and handed us an iPad to order drinks. So what was the point of the iPad drink menu? Absolutely nothing! Basically it's a 300 dollar drink menu. You're suppose to scroll through the different cocktails, wines, beers...etc and you show your selections to your server which he/she writes down on a pad of paper. It's not like your sending your order electronically to the bar...because that would make too much sense.
So after you waste your time trying to rationalize the use of the iPad drink menu it's time to order the food. Ironically this doesn't involve another iPad. So we ordered six things off the menu, 3 for the each of us. Now I've been to other tapas restaurants before and when you order a couple of things off a menu the server does their best to try to get as many plates to you as possible so they can get you in and out. Well apparently that's not part of Jaleo's business model. Their model seems to work as let's wait 15 to 20 minutes before each plate comes out. Keep in mind that we had a show to attend across the street at Planet Hollywood at 9pm and I was required to pick up the tickets by 8pm, our reservation was at 6pm. So an hour and half goes by and still we didn't get our 6th plate, apparently the waitress or the kitchen staff totally forgot, so the restaurant manager reassured us that the dish would be out in a few moments. 10 minutes went by and still nothing, keep in mind it was a pasta dish...nothing super complicated! Eventually we got frustrated with the wait time and demanded the check, they of course they didn't charge us for the dish they couldn't get to us in time. As I was signing my credit card receipt the manager came up to us again and reassured us better service if we were to come back, by that time I handed him my opinion on the "How Are We Doing?" suggestion pad. I pretty much wrote to him how lousy the food service was. Overall, stay away from this place. There are many tapas restaurants in Las Vegas, I still prefer Fire Fly.
The food we ordered were:
Hamburguesa de Ibérico
Berenjenas con miel de caña al estilo Malagueño
Gambas al ajillo
Pollo al ajillo con salsa verde
Papas arrugás
'Rossejat' - the dish that never arrived.
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