I bought a dinette set from LS and they delivered it with a defective chair. I contacted LS via phone to tell them about the messed up chair and they told me I had to either order a part (which would take 6-8 weeks) and fix myself or pay $100.00 and schedule a technician to come out to fix it, according to warranty support. When I asked to speak with a manager, they told me this was from the direction of their manager and my only 2 options.
When i continued to press them for a manger, they put me on long holds, hung up or I couldn't get anyone. After 60 minutes calling in multiple times to find someone who could do their job, they told me the managers went home and I had to call during the managers normal business hours.
My question: Shouldn't I be entitled to furniture that isn't defective and have to pay for it?! I don't have all the time in the world to deal with these problems as a single veteran. I wont be going back there....