Colossal waste of time. I'm looking for bridesmaid dresses, and have in mind a style (short A line), color (burgundy) and fabric (chiffon/georgette). So I called, and they told to come in, pick my swatches and then they'd pull some dresses for me to look at. I arrived on a non-busy Friday afternoon, and the saleslady knew absolutely nothing. She told me that every designer would have the style and color I wanted (SO not true) so I should look through all the dressses on the floor.
I can look at hundreds of dresses from the comfort of my couch too via the Internet lady! I went to Catan's hoping for some expertise and targeted suggestions. Talk about non-value added. If you're looking for customer service, don't bother. If you just want to browse through hundreds of dresses, then this is your place.