So I cant speak to the experiences of others who have been here before, but honestly its a pet store with a vet office attached to it. What do you expect from a chain? Everyones been really nice and polite. I deal with humans at a DDS office and most of them can be pains in the butt. Imagine. All day. Dog, Cat, and Bird owners lol. I think I'd rather be dead honestly. Its a labor of love working at this place im sure. Thus far though, mostly, everyone has been friendly and professional. Its not overly great here but they seem like they care and they use "baby talk" when dealing with people and their pets/children lol. Inconvenience comes with living,roll with it.