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| - Batch: where the beers are cold, the service is slow and the food is terrible
I'm not sure where to start with this review: service or food. We had issues with both this past weekend at my first (and last) visit to Batch.
SERVICE
My friend and I were seated at our table, while we waited for our other friends to arrive. After being seated, no one came over to ask us for our drink order (we waited about 20 mins), so we ordered directly from the bar (note: it wasn't busy in the restaurant at the time.) We ended up ordering directly from the bar most of the night, since the service was painfully slow.
Once our friends arrived (table of 10), we placed our orders at around 8pm. By 9pm, we were still waiting for our food to arrive.
FOOD
Most of us got our food at the same time (just after 9pm), although one of our friends waited about another 15 mins for her fish fingers. I guess that extra time was required to cook them to point of being nearly inedible. They were overcooked, dry and apparently the batter "tasted bad" (according to my friends). The fish fingers had to be broken apart to eat the fish inside.
I ordered the Roast Dinner. We could smell it before it reached the table. The Yorkshire pudding was completely burnt. I don't mean slightly dark...I mean BURNT. As in, to a crisp. It was black and looked like it had actually been on fire at some point. I asked the waitress to return it to the kitchen. As for the roast - it had a giant lump of hard fat in the centre of it (see photos). I ate what I could of my sad roast, 3 meager pieces of vegetables and flavourless potatoes. About 15 mins later, they brought me another Yorkshire pudding - also burnt. Didn't eat it.
On the plus side, the manager came out and apologized to me and I was offered a drink or desert as way of an apology, which was a nice gesture. I was shocked that they still had the nerve to include the full cost of my dinner ($24) on the bill, however.
OVERALL
They do have free ping pong and foosball in the basement, which was nice, but didn't make up for the terrible food and poor service. Even the free games won't lure me back.
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