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  • This one star is for the food alone. Let me start by saying I have NEVER given a restaurant anything lower than three stars so you know this is pretty bad. I went to the restaurant today at lunch time I arrived at 1:20 pm I remember precisely bc I sent a text message as soon as I got there so I just went back to check the time. Anyway it was busy so there was a wait which I expected and didn't mind. I was greeted by the host and told there would be a twenty minute wait. The wait was actually thirty five but I was still ok with that. Finally when I'm seated SEVERAL waiters and waitresses walked by me saying nothing. This particular restaurant they don't have assigned tables I've been before anyone helps any table. Yet no one seemed to want to help me today. So finally I flagged a waiter down and ASKED him if he could help me. Now this part is very important I ordered my food and drinks at this time. I did this because they seemed to be busy and I already had to flag someone down to take my order I aid I better get it in while I have him. Ok so I talk to the guests with me, played on my phone, NOT ONCE was my drink refilled or my guests or were we even checked on. So after thirty minutes of waiting on my food I flagged down the saw gentlemen that took my order. I asked how long my food would be. He replied let me check and NEVER came back to my table. So I sit for another ten minutes and I notice the table beside me getting agitated as well. Finally I flagged down someone else who just so happen to be a manager her name was Merin. I informed her of how long I had waited and asked had he forgotten to put my order in. She said she would check on it. Did I mention this was a manager and my drink is now empty and she didn't offer me a refill either. Anyway she walks passed me three times saying NOTHING. Finally I ask her again we're up to forty minutes waiting on food now. She goes to the kitchen comes back and says the kitchen is backed up and apologizes. She asked if I needed anything while I wait and said they were cooking my food. After another ten minutes my food arrives the manager Merin brings it and I ask for my bill because at this point I just don't want to flag anyone down again when I'm done eating. She replies you don't have a bill I'm taking care of it. Here some advice to famous toastery in university city if I come to eat I don't want a free meal I want GOOD SERVICE and GOOD FOOD and REFILLS on my drink. I do like the food so I will visit other locations but a word of advice if you are hungry don't go here you will be starving by the time you actually eat!
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