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  • My 2012 Kia Soul, which I purchased from this dealership, recently had an issue with the A/C. My husband was able to determine that the relay for the A/C went out. He put the starter relay in the A/C relay and the A/C worked with no issues. We called Kia and spoke to Brian in their parts department and they confirmed they had the part. My husband went to Earnhardt Kia, bought the part and installed it at the dealership. The part was an out of box failure. My husband went back into Kia to get his money back, or exchange the part, and he was refused. He asked to speak to a manager and the manager also refused his request. My husband asked them to come to the car and see that the starter relay works with no issues, and they refused. We then went to another Kia dealership and got the same part and installed it and the A/C is now working with no issues. We called Earnhardt Kia back and spoke to the manager again and explained that the relay they sold us was an out of box failure. The manager replied to my husband that he would look at it, but we would not be getting our money back and that he did not want our business anymore. Well, you definitely won't be receiving our business ever again.
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