Messaged via Yelp today and owner responded in minutes! Great kind people came out same day to change locks on my parents house and I was able to pay over the phone with a credit card. I live out of state and from sending owner a few photos of the locks front and back of doors he was able to make a more educated quote. Technician Fred came out after 7pm same day and honored the price quoted for a pre 7pm rate! Can't say enough great things about this company! You won't be disappointed. I'm sure when I talk to my parents tomorrow they will have more to add.