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  • Everything was okay here accept the terrible customer service. I had to rent a tux for my boyfriend for my mothers wedding. When I called to get a price they told me that I needed to place my order at least two weeks ahead in order to ensure that it arrived on time, so we went down that day and ordered. Two weeks had passed and I called to make sure that it had arrived which they replied that it had not. I was not too worried at this point because we still had a week before the wedding. I continued calling thought the week before the day that were scheduled to leave had come and we still had no tux. When I called that day she said that the deliveries had not come yet and that they would call them to see if they had and call me back. Well they never called me back so we drove down there. As we arrived they looked nervous to see us but took us to the back room to try on the tux that we ordered because apparently it had come (but why did she not call me back?) My boyfriend barely squeezed into this tux. It was tight around the neck and when he knelt down it felt and looked like it was going to split. When we voiced our concerns to the woman working there (she is the owner), she got this snotty attitude and acted like we were absolutely ridiculous for wanting a tux that fit comfortably. When my boyfriend showed her how tight it was when he knelt down she replied, "Well I don't know why you would be doing that at a wedding so....". My boyfriend told her, "Well what if I'm dancing and want to move around a little?" And she responded, in the snottiest way possible"I don't know anybody who dances like that." I suspect that they took one of the tuxedos off the mannequins and tried to pass it off as the one we ordered. Especially when they had to send us to another store to pick up a vest that they did not have in the color we wanted. We ended up using it for the wedding because we did not have another option at this point. I would have given this place a better rating if it wasn't for the woman who "helped" us. She was rude, snotty, and she simply did not care. I have never been treated so poorly anywhere in my life.
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