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| - Go ahead and call your mechanic right now, and let him know that unfortunately, you will not be returning. THAT's how good the service is at Calfo's. They might not have all the bells and whistles that your Lexus dealership does, but they have better customer service and will save you absolute thousands in the long run.
As for my personal experience, I contacted Calfo's to have some things checked before I ventured on an 18-hour road trip in my 7-year-old Nissan Versa. About 1.5k miles earlier, a well-meaning mechanic at an NTB informed me during a routine tire rotation that my front driver's-side ball joint was starting to wear. Said it would pass inspection, but as only going to get worse, and would buckle on me if I didn't get it fixed. Blah, blah, blah, give us money. How much? A thousand dollars. I don't know if I could have fled that NTB any faster. I know a bad deal when I hear one.
Enter Calfo's. I contacted Reg through the message function here on Yelp, describing my situation and wondering how much the ball joint, an A/C that no longer blew cold, and a check engine light that I suspected to be transmission-related would run me. Reg replied within a couple of hours and invited me to call him to set up a time for him to look at my vehicle. Truth be told, I had contacted a few other mechanics, but none had quite the personality or desire for my business as Calfo's did. I called Reg the next day and his phone manner matched up perfectly with his written manner. I dropped my car off that evening, and he assured me that my car was in good hands. He even mention something I was already aware of, but shocked to hear an independent mechanic mention; if anything was awry with the transmission, Nissan had extended the warranty on the Versa, so I could take it to a dealer and get it fixed for free. (Btw, this shop is in terrific walking distance from Oakland, and I'm sure a bevy of other Pittsburgh East End neighborhoods.)
The next day, Bob gave me a call. I am so used to receiving bad news from a call from a mechanic, that I actually get anxiety when I pick up the phone. Well, no longer. Bob called and laid it out plain and honestly for me: there was almost nothing wrong with my Versa. There was a small amount of play in the tire on the driver's side, and after some discussion, we decided it would be beneficial to replace the control arm now, rather than 10,000 miles down the line. You want to know what he quoted me, right? $270. I wish I could bold things on Yelp right now. $270! Folks, that comes out to a savings of 730 DOLLARS over what NTB tried to charge me! What's more, they found the check engine light had shut off, and the A/C simply needed more refrigerant, no $700 compressor part necessary.
My car was ready for pickup about 3 hours later, but I called and explained that I wouldn't be able to get in until later the next day. They were totally understanding and accommodating. All in all, my total came to around $290. This was so tremendously well-worth it for peace of mind alone, much less much needed cold A/C, and a suspension system that doesn't panic me from time to time. All in all, I am just really upset that I am moving to Texas in a few weeks. However, I will sing the praises of Calfo's far and wide to all of my Pittsburgh friends for years to come. These are honest, trustworthy guys who will get you the absolute best value on your repair.
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