We just started service today. We signed up through Costco and we were contacted the next business day to schedule delivery. We were told our delivery could be tomorrow 8am to 11am. The delivery man called us at about 8:15 am to say he was in his way. He arrived at our door about 30 minutes later with all the water and new water dispenser. He was very friendly and set up our new machine for us, and explained everything. He cleaned up his things and trash and left. The water tastes so much better than tap water and we are thrilled so far. Will update if we have any issues.
Update: no issues with sparkletts at all, but we did the math and have decided that this service is way too much money to spend for our family. We called them back to stop service and schedule them to come get their machine and jugs. They were nice and respectful even while cancelling service.