I can't speak much on their overall security services, but the customer service I've experienced here has been great so far. We've been meaning to copy a key at a locksmith (Home Depot can't do this particular key), when lo and behold, as we were pulling out of Orchid Gardens on the way to Meadows Mall, we see the locksmith sign. I can't remember the name of the gentleman who helped us, but he copied our key swiftly and for a relatively cheap price. We also inquired about changing the locks of our home and he broke down pricing, possible lock options, and provided us the phone # of the people who handle the planning of the services. He didn't make us feel stupid for asking very basic questions about locks. There were also plenty of other people in the store looking at their large safes. Looks like folks in Vegas have a lot of stuff to lock up ;)