I went here 3 times just to make sure. Things happen. I don't know if it's this same employee I keep getting or the shop in general but the employees (this one in particular) don't even know the menu. If you order a specialty sandwich be prepared to tell them what's on it, because they don't know. The roast beef is so extremely rare and I usually like my meat bloody but this is eh. It's also clumped on the sandwich so much so that when you take a bite the whole sandwich falls apart. Frist time I went was decent, second time I couldn't even order because the employees were so unaware of their own menu and today I just threw out a whole sandwich it was that bad. I have faith this place could be great with a little work.