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  • Awful experience. My girlfriend in a full time student with two majors who also works two jobs. She has one night off a week. Her phone's battery life has gone down to just a couple hours and so she needed to get a new phone. We just wanted a simple upgrade so we went by tonight to get that done. We checked in where they took her name, phone number, and briefly talked with her. We were then told to just browse and wait and someone would be right with us. Nobody got with us. Nobody checked in with us as we sat down to tell us how much longer we'd need to wait. Over an hour later we had to leave and as we were leaving they told us we never even got checked in or on the waiting list when the guy talked with us for so long. We didn't have any more time to waste there, and even if we did I would not support a business that didn't just fail in customer service, but failed to even do their job. We came with dreams of a new phone, but my girlfriend ended up leaving in tears due to all the time wasted. No dreams here, only tears.
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