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| - Courtesy Chevrolet is anything but.
My husband and I went there on Sunday September 4, 2011 with the intent to purchase a 2007 or 2008 Chevy Equinox. Robert greeted us as soon as we drove up, eager to sell us something no doubt since we were in a 2008 Chevy Impala. We had seen they had several Equinoxes on their website for 16K and under but when we arrived, Robert informed us that they were all sold out. Instead he showed us a Nissan Murano well above our price range and the range of the Equinoxes. I told him that I need something with an auxiliary port. He insisted the Murano had it, despite being unable to find it. Once we got into the car, we immediately noticed it had belonged to a smoker. Since he had been polite to this point, he said he would check in the back for Equinoxes and drove us to the lot. We found one and test drove it. Up to now, our experience wasn't any different than any of the other dealerships we had visited.
It all changed when we got back to the lot. Robert took us to his "office", a cubicle in a disgusting and dirty main office. He kept telling us that he would get us the Carfax and that we could take it to an independent mechanic, just as soon as we made an offer because another couple was interested in it right now. He kept pressuring us and came back with a price nearly 5K over the retail blue book value. I made an offer, which was stupid, still not getting the Carfax or being allowed to take it to an independent mechanic.
As he took the offer back to his boss, I could overhear them talking. His manager used slurs and language that I cannot repeat here. I was so offended that I got up and I left. Robert stopped me and asked if I heard what he said and I said yes. As we were going, this manager made even more rude comments. I tried to stay polite, I thanked him and told him to have a nice day. He sarcastically and rudely said "You have a nice day too, bitch" as my husband and I were walking out the door.
Go to Chapman or Van if you want a Chevrolet and polite service. After overhearing what the manager said, I am going to file complaints where ever I possibly can.
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