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  • I'm only giving this a 2-star rating because Don on the showroom floor has been great to me and my family over the past 30 years and his mentor George was great working with my husband on the purchase of our Dodge Grand Caravan. Unfortunately, this where the happiness ends. After that, we get the likes of the service department, specifically the rep. My husband had scheduled something with the service department last week for me to come in today and get the Bluetooth module installed in our van. He explicitly told them that "his wife" would be dropping it off and waiting there, "her name is Sarah", "her cell is...". He made it quite clear on the phone that I would be the one dealing with this. I arrived this morning to a very busy service department and ended up at Mick's desk. When I told him that my husband had scheduled for me to bring the van in after 9, I was given a sarcastic "I'm sure he did." (Strike 1) After awhile, he printed out the papers and had me sign them. Then he asked if I was waiting and made a grumbly complaint that it would take "a few hours". I already had known this from my husband's call, so I was unfazed. But Mick's attitude... uncalled for. (Strike 2) When the car was ready, Mick came into the waiting area and called my husband's name. Forget that I dropped the car off ALONE and was waiting in the waiting area. Forget that I didn't change clothes or any appearance. He looked directly at me and called my husband's name. Then, when I didn't respond, he didn't want to attempt the last name. Calling my husband's name while looking directly at me... Strike 3. Thank goodness I downloaded the manual for the module so that I could see what features I was getting and how to work with them. The guys installing it are probably fine. I would never do business with their service department though if I was stuck with Mick again.
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