This company from Glendale has some terrible scheduling and employee problems. Last year in the fall I was supposed to have the night scorpion treatment. I had been a regular customer for a year. Well they forgot to show. Then when I called they said they only had 2 trucks and one was out of service and could not schedule me for months. Unfortunately they stopped the service in October. I called them back in early March and got an appointment April 18. I arranged to be home that evening. The guy did not show. I called Bulwark and they said because there was a gate (I am in a gated community) they could not service. They guy did not even call. He just left. I have no problem with anyone else buzzing, from post man to deliveries as well as the regular Bulwark exterminator which I have not seen in months. When I called the Bulwark office office that services me, I specifically asked that the local owner of that office call me since I had been having problems for the past 7 months. Their "supervisor" said that he was empowered to talk with me. I said "NO" I went through this last fall and was told a number of excuses by various "supervisors". He refused to allow me to leave a message for the "owner." He stated that he was empowered and that they were a multi million dollar company and the owners did not take those kind of calls. Unfortunately, the staff has been incompetent. They won't even forward a message to the owner(s).
Perhaps I can get someone to fix the situation by writing this review. I was also told when I initially signed up with Bulwark that the owner watches reviews. Hence, I am giving a terrible review to the Gendale office of Bulwark!