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| - I'll be honest. Einstein Bros Bagels in Tempe is my typical go-to breakfast spot. I can walk there, it's always full of friendly faces, and it usually produces pretty great, affordable bagels and coffee. What's not to like!? Last week I stopped by for a last minute bagel on my way to work and was extremely disappointed by the service I experienced. I ordered my usual egg white and cheddar sandwich on an "everything" bagel to go. I paid, took a seat, and waited while my order was completed on a busy Friday morning. I watched the bagel-guru slice my bagel, stick it through the toaster, and promptly drop it on the ground. After some swearing under her breath I sat back and patiently continued to wait...I wasn't in a huge hurry. She put a new bagel in the toaster and I watched as after 10 seconds or so...it ignited in flames! I saw her whack it a few times to put the fire out, and saw her put in a new bagel.
Unfortunately when I got to work and unwrapped my long-awaited breakfast, I discovered that the bagel-burner had assembled my sandwich on the victim of the toaster fire. The sandwich was charred, crispy, and tasted like I had taken a spoon to what was left of a campfire after a night of s'mores.
Overall, Einstein's produces good food fairly quickly and for a good price...but lately I've had some not-so-positive experiences. I am a sucker for service, and you can bet I'll be letting another neighborhood bagel joint make my breakfast from here on out.
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