We typically order from another pizza place in Laveen but decided to give Dominos a try. I placed my order online around 530pm. Their website is quite easy to use. About an hour later our food still had not arrived so I called the location, which is slightly over 2 miles from us. I was told by the individual on the phone the delivery guy must have gotten lost and my order was sitting on the heat pad and she would have another delivery driver bring it. She also said around 10 minutes. Another 35 minutes passed and still no food. I called the location several times but they were not answering the phone. Our food finally arrived about 8 minutes later. I asked the driver what took so long and he just said sorry. The food was cold so I called the location, they answered after about 5 rings. I told her My food was cold and she offered me credit for our next order. Really? Why would I want to order again? I asked for a refund, which she had to get approved by the manager. I was told the manager approved the refund. That's what we get for trying..