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  • Awful experience. I tried to cancel membership back in November 2015 by going to the Golds Gym 28269 location on 4 different occasions between the times of 3-5pm. Every time no one was working the front desk. I called and obviously cancelled payment from my cc because its not my job to hunt one of their staff members down to cancel. I received a call 2 weeks ago asking for a new payment method since I owed $86. I called the lady back in there accounting and told her the story that I hadn't been to the gym in over 3 months and wouldn't be paying 86 dollars when I tried 4 separate times to come in and cancel. Just now I received a call from Susan apparently the extremely rude GM of all Charlotte location? She told me she "pulled" records for all her staff for the past 4 months and all her staff was on duty apparently every time I came in and saw no one? I told her I did my part and tried to cancel the way they asked, by going in and signing and paying a balance from back in Nov.. She then told me shes got to figure out how shes going to "make me" pay this $86.. WOW. I asked her why is she being so rude to a customer? She said I am trying to figure out whats going on? I said its very clear Susan...I tried to come in and cancel my membership and you didn't have your facility appropriately staffed because no one was working the 4 times I came in. She then tried to keep arguing with me and told me i MUST have come in all 4 times on a Friday when her staff leaves at 2pm. Instead of going on arguing with the "Golds Gyms GM" - I just asked her for Kevins number assuming he would be professional in that he owns the gym. She told me you cant have his number but I'll give you his email and hes going to tell you the exact same thing - well I've emailed him twice about this already and no response back from him? Is this really how people operate businesses? And really a GM trying to contentiously argue with a customer? Note to Kevin - Susan needs some customer service skills.
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