Let me start by saying the burgers were decent and the wings were good (we got Uncle Rico's sauce) but their customer service is really in your face. My husband and I were looking at the menu deciding what we'd like and guy at the counter kept asking like how many wings and how many burgers we wanted before we'd really decided (because the food "takes a while to cook") and said we could decide on a flavor once they were cooking except we weren't even really sure what we wanted to order yet. I actually would've preferred a hoagie but I'd already said the word "burger" so they started cooking one and I would've felt bad about changing my mind (even though I hadn't even ordered yet!).
When my husband went back to pick up the food, the guy from the back apologized randomly and when my husband said "sorry for what?" The guy said "because you're never going to want a burger anywhere else." Like it was just really arrogant and weird and off-putting.
It was the first time I'd been back in there in like a year because the last time I was there I waited for my food and they gave the 6 wings they had dropped for me to a pickup order and I waited like 45 min for my food. (They knocked money off my total at the time and I didn't hold a grudge, just really hadn't had a chance to go back.) Their customer service just seems to leave me with a bad taste any time I go in there.