About: http://data.yelp.com/Review/id/ZkcPIqELRwJTpv149gZIew

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-08-14 00:00:00 (xsd:dateTime)
itemReviewed	Best Western Ville-Marie Montreal Hotel & Suites
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	We had a terrible experience with a condescending, unhelpful, unpleasant and bullying attendant (Richard) at check-in, which unfortunately coloured our whole stay. We had booked two rooms to accommodate our family which includes young children. At check in, Richard advised that the rooms were only available on separate floors. He didn't seem to care that this wouldn't work for us, and was unwilling to make any other room available. He did not offer to see what he could do or anything - but just kept telling me there was nothing he could do - in an unhelpful and unpleasant manner. After I persisted, he finally agreed to give us the suite which we had booked for the second night for the first night as well. He refused to give it to us at the same price we had booked it at but insisted we had to pay rack rate -- and if that wouldn't work for us, then just accept the rooms on separate floors. After he gave us the suite, he then gave me a lecture about how my situation was just depriving another guest of a room that they had booked, that it was very unfortunate that I was doing so, and that he now had the challenging task of having to find them another room. I felt very unwelcome at check in. He made it very clear that we weren't welcome. The worst part of the whole experience was that my kids listened on (they ran in with me because they were so excited to be at the hotel!) and they felt unhappy and anxious about the check in experience and particularly Richard for the duration of the stay. This was not the kind of experience we expected or have had in the past with Best Western. We will not stay at Best Western Ville Marie again.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Jandra

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