WOW...I was in the middle of posting a very positive review (and I'm not known for that ). As I started to write it; Pete called me to give me the owners cell # to give to my neighbor. To preface my neighbor recommend this company then became sceptical due to no return call. I decided to give them a call none the less. Steve answered my call at 7:30am. He dispatched Pete to my house at 2pm...he was slightly tardy and I'm ok with that. Some jobs take longer and Phoenix traffic doesn't help...Yes, I know I'm getting wordy; this company is worth it. When I spoke with Steve I made it readily known that I was resolved to get a new garage door opener. He was very cordial and stated that he would give me some options based on our conversation. Turns out I did not need a replacement just a simple part replacement . Pete who was my tech was absolutely awesome. I was totally ready to be snowed but received the opposite. I can't say enough good things about this group...Oh, here's the kicker...the reason Steve didn't call back is because he almost died in a horrible crash on I-10; I'd call that a hall pass. BTW I introduced my neighbor to Pete so he could explain the situation...:)...He is going to service her garage tomorrow.