By far the worst billing department of any doctor's office I have dealt with. All I needed was to set up a physical. I called my insurance to verify they would cover it and they said yes. After three phone calls to Healthy Outlook, they refused to call my insurance to verify what they told me and said I had to pay out of pocket. And this is not the first issue I have with them. A simple phone call could clear things up but they assume they know more than their customers. I love the doctors, but their billing is atrocious.