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| - My time with this insurance company seems to be typical of what everyone else experienced. While much better than Healthnet as far as liability and customer service goes, the problem was getting in touch with anyone *in* customer service. I eventually had to go into their office on 14th St. to get an issue with their non-payment of a medical bill addressed.
Their problem (which they admit in their automated phone messages) is that they signed up too many people, too quickly, and just weren't ready or something. You know you're taking on Obamacare silver plans, seems like you'd get the infrastructure to be able to service the plans before you took on such a monumental task; saying "we didn't expect this many customers!" when insurance is now supposedly mandatory is unacceptable.
The network itself is kind of weak; I had to wait almost four months to see a specialist (of which there are literally 5 of that specialty [Gastrointestinal] in this network for ALL of Phoenix) and both of my assigned primary care doctors weren't doctors but registered nurses.
I also agree with other reviewers about their website. Not sure what it is about these Obamacare AZ insurance providers, but they have awful websites. Can't see how much you owe or if they got a payment or anything.
Whenever I have been able to talk to customer service, they've been helpful and patient, but again, it's possibly more likely that you'll see snow on the ground than to get one of them on the phone. Their intra-company communication must be crap, too, as I cancelled in July and they're still sending me bills saying "We don't want your health coverage to end, so please pay August-October premiums." I'd call to confirm, but hey- I have better things to do with my 65 hours.
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