Wow, the lack of service and professionalism at this place is astounding. I could tell you the whole story but the important things you need to know is the food is mediocre at best, the service is terrible, account for 40 min to get your food (yes, for a sandwich), and know this is epitome of inefficiency. Also, there is a a lack of leadership and accountability. I get better service at Chipotle. Spare your time, not worth it. Being busy because there is a concert is not an excuse because there are events here all the time. By the way, thanks for making me late for my concert!