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  • First off if your home warranty company tries to higher this company to do your work, please ask for someone else. You will regret your choice if you do not. Our experience began with the less than pleasant front desk. It seems that your business is an inconvenience to them, and you should bask in their presence if you would like their help. The guys came out quickly, however, and replaced the heater. It lasted for three weeks until we had an additional problem. It is under warranty, so no problem, right? Wrong. Now it is not as lucrative for them, so you now have to wait a week to fix a problem with a heater they installed less than a month ago. Great product and service backing. Then, you get a few techs in to stare at your heater for 20 minutes and look at the Internet on their phone for a diagnosis. I did that and even told them what I found. I am not a tech, so I do expect follow up, but the part could have been ready in case I was correct. I have already been waiting a week. It turns out I was probably correct as they had to order said part. They were going to leave, and said they would call. Ok, time frame? Customer service skills? They said they didn't know, and someone would call. I had to call the next day, and was given a time frame. They called in the time frame of 4 hours and my wife was not by her phone. They said that if she didn't call back in 5 minutes they would reschedule. My wife didn't, but was still well within the 4 hour window. Nope, wait more time. You missed your chance to pay us to follow up on a faulty thing we installed. Horrible customer service. If people would let their home warranty company know about their poor experiences than the gravy train would dry up. And maybe their attitude would change.
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