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  • We just had a terrible service experience at this dealership. Brought in our MDX for an oil change before leaving to return to our home after our stay in Scottsdale. We had our Acura in for an oil change and overall check at our local dealership at home but after three months decided to change the oil and have everything checked again. J.D., the service manager, told us we needed a long list of things done. Naively, we agreed and the bill came to over $1,000. He even said the coolant system did not need flushing but included that to the tune of $200. We are an older couple and we feel we were oversold and overcharged and taken advantage of as we have always meticulously maintained our vehicle. JD was slick, insisting even the steering wheel fluid had to be changed out, and Insisted nothing could wait until we returned home. He said it would be an hour and a half wait but it took over three hours. At one point he said our car was just being washed but then it was another hour until he returned it. The cashier said we received $100 off but this was not indicatedon the bill. It was just anotherin a series of lies. Beware and stay away from this dealership. They are neither fair nor honest. As an update, Mr Farnsworth called to review our experience. He was exceedingly cordial and understanding. He agreed to reimburse the cost of the coolant replacement as he determined the service was not warranted. We appreciated his consideration and action.
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