Contrary to a previous reviewer, we had a very different passport service experience. Waited almost 4 hours on a Tuesday morning to get a single passport. There were about 10 people signed up in front of us but a couple of people didn't show up, so technically less than that. You go in and sign a clipboard to get on the waiting list. There is a window for passport services, but whoever works there doesn't just process passports. If the line for regular customers gets long, they stop passport services and deal with the regular customers first, so if it's a busy day you are SOL. Also, make sure you photocopy BOTH sides of your ID. We made the mistake of only photocopying the front side of our ID and not reading the fine print until it was too late. This place will not let you make a photocopy there, you have to go somewhere else.