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  • Our experience here is a pretty long story. Check out Stephanie M. Review for the whole story. Sales wise it's a 5 star. Highly reccomend out salesperson her name is Marina. Such a sweet lady. I notice many people complain that the sales people were either too aggressive and followed them around or it was the opposite and they couldn't find any help. Marina is the perfect balance between these two things. Gives you plenty of space to look around and talk about your decisions but is also close by enough if you need help or have any questions. Unfortunately we bought a couch that turned out to be complete junk and It didn't seem initially that the customer service people were willing to help a whole lot. We couldn't seem to get a warranty technician to get scheduled to come out to us when we were available and the couch just kept falling apart more and more. Longer story short we eventually got in contact with Mike Daley who you see respond to the reviews on here. He took the concerns very seriously and worked with us to come to a fair resolution. I'm not sure I believe some of the bad reviews and here that state they couldn't get in touch with him or he wouldn't do anything. He would very promptly returned the calls. I am still not a fan of the customer service people and the scheduling system for warranty repairs but respect that they wanted to keep my business and worked on a resolution. I will give two tips to any customers that are looking to purchase here. Number one pay the money for the additional warranty protection on all your items. If It wasn't for this I think this situation would have went much worse so I think it is well worth it. Number two AVOID floor model at all costs. I learned this the hard way. It may be a good price but god knows how long it's been jumped on and broke down just look for something new.
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