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  • Today,12/7/2017 I scheduled an appointment online for 10:15. This would of been the third time I would have had my hair cut at this location. I arrived at 10:00 knowing that I would have to wait from my previous two appointments. There were two customers in chairs with smocks on and only one girl cutting hair when I arrived. She did immediately greet me and said it wouldn't be long. The another girl arrived, came up front and then was to never be seen again. Now its 10:30 and between the girl cutting hair, answering the phone and texting on her personal phone that was constantly going off I knew my turn was nowhere near my appointment time. At 10:40, she finished one customer and asked me to come back another time as she tried to hand me a coupon. I refused the coupon because I will never come back again. Obviously M.U.G. has no respect for my time and has done nothing to improve their service to earn my business from the last time I was there. I am very disappointed because this location is less than a mile from my house and do believe they provide a better haircut than their close competitor Great Clips which is where I ended up going and was immediately greeted with a full staff of stylists and the same haircut. Sorry but I do believe that after three chances I have done my part to give you the opportunity to earn my business.
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