Wow...after thinking about buying a car from Chapman I was surprised to find that the sales and service were very poor. I am a younger gal and maybe they profiled me as one who has poor credit or doesn't know what she's doing, but that's not the case. I went in with a hefty down payment and a credit score at 779...they first tried to get me at a 9% interest rate and had my payments at almost $250 a month! Well, after declining the offer and leaving a message on the sales manager's phone early afternoon I had a phone call from the sales manager at 9:30pm acting like he never got my message. Then I had another text message at 11:30pm at night...it gets better...wait. The message states that they could get my payment down to almost $160! Wow!
My problem...why was my time wasted and why would they want to jack me around like this? I felt this experience was one of the poorest I have ever had with buying a vehicle. To top it all off, I put a $500 deposit to hold the car while I slept on it and a week later, the credit still hasn't been filed. Very, very disappointed with the experience and I would never advise to buy from this dealership. What did I end up doing? Buying a Toyota Highlander from Audi of Scottsdale. They are top-notch and right off the bat were able to do exactly what I wanted in 45 minutes. Moral of the story go with your gut and go to Audi of Scottsdale.