I had heard great things about this chain. This particular loctation didn't have any waiting area . I wasn't impressed with the staff at all. The 2 cashiers weren't very friendly and never gave me a total or asked if I wanted a receipt. My sandwich was good, but I feel it was over priced for what I got. My husband asked for no tomatoes or onions and received extra of both. I was shocked when we asked for pickles and we were told they don't do sliced pickles. There seemed to be a lot of people working behind the counter, almost too many as they were bumping into eachother. I would give it one more try and then decide after that if I would go back.