Short-Sheeted in Phoenix!
Booked directly with Hyatt for a conference I was attending. After arriving in my room late in the evening, I noticed food particles on the floor. I was so tired I just went to sleep and notified guest services on my way out the next morning and was assured it would be handled. Upon arriving back late that night exhausted I noticed same food particles still by the bed. I spoke with the manager who took care of the issue immediately and comped breakfast the next morning for me Adter getting back in the cleaned room and getting into bed, felt that the sheets were loose at the foot of the bed. I was tires and just feel asleep. The next morning I exposed the foot od the bed with the bottom sheet not completely covering the mattress. Upon getting into bed that evening, I noticed the sheets just didn't fit the bed. They didn't even cover the mattress! Being 6'4" my feet do reach the end of the bed. Nothing like waking up with your feet scratching against the mattress in a hotel. They get one star for at least being nice, otherwise this place is a zero!