This place is SOOOO great! Sam seems very honest and stands behind their work. The employees talk to each other and seem to work well together. Nice customer service! She SHOWED me the test results and explained what they found. Being a woman I usually feel taken by repair shops because they take the car back in a bay somewhere and rarely speak to me until its time to pay a whopper of a bill. Not this place. It is a smallish shop with no storage lot. I like that. They can't tie up my car for days on end in their back lot 'until they can get to it'. I can see right into the bays so I at least feel like they are working for me instead of against me.
The old shop told us a leak around the oil filter on our 1991 truck would cost $1400. The truck runs great but isn't even worth $1K. Leroy looked under the hood during an oil change and SHOWED me a hemorrhaging valve cover gasket. Simple and quick repair $170 total. Geez!
Our other cars are in and out of there quick and I KNOW for less than the other shop that has turned into money sucking vampires (since the recession they have become awful)!
Last week the battery died in our Escort. I couldn't get the battery to recharge at home and knew after 6-8 YEARS, it was probably dead! Sam tested and replaced my battery which I took home and installed. I learned on the Internet we need to get the starting system checked out pretty soon. We ran the car back without driving it much to get alternator checked too. Sam could have EASILY came back out with a laundry list of items to also replace. Everything was fine and we were out the door smiling and NOT FEELING VIOLATED for a change!
Thank you Sam, you and your guys have earned my respect and future business! Chocolate Chip cookies? I owe you some!