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| - Honda West Service Department - where: Profit is king & the customer be damned. Where the customer is always wrong because they are idiots. Where "customer service" means the customer services Honda West & we do what we want, not what the customer wants. Where we make great pretenses & TALK about customer service in order to set you up for the screwing you're about to get. Where the laws of logic & physics no longer apply.
Avoid the service department ! In fact, avoid Honda West !
I had not been back to Honda West Service department for 5 years because they cheated me the last time. This time I brought my Honda Odyssey in for 2 factory recalls on the airbags, so I thought I'd give them another chance & let them try a simple repair on the front power outlet. Huge mistake. I'll have my other mechanic do it who is excellent & services my other vehicles.
Here's the problem, I'll let all the readers decide. My plug for my GPS works in every power outlet it's plugged into, except the front power outlet in my Odyssey. What does that tell you ? Answer: That the plug for my GPS works, AND there is something wrong with the front power outlet in the Odyssey. Right ? (The plug even works in the rear power outlet of my Odyssey.) Well not at Honda West service department. The service tech, (& I use that term very loosely) had a plug that worked in the front power outlet so they wouldn't change out the front power outlet (even though I was willing to pay them to do it). But what good does that do me ? My plug works in all other power outlets except the front 1 in my Odyssey. It makes me wonder how they diagnose problems ? Get out the Ouji board & pray to the gods of profit ? The Dis-service manager is so lacking in customer service skills that she won't even ask, "Mr. Willis, you're the customer, what do you want us to do ?" My answer would have been - change out the power outlet. Dis-service manager - you'll pay us parts & labor to change it out ? Me - yes. I have to make a trip this week where I need the GPS & now I don't have the power outlet working. Their problems at Honda West is extreme arrogance and a total sincere lack of concern for what the customer wants and a total lack of customer service skills.
They will have a girl call up & ask "how was your service". I told her the last time they cheated me & absolutely nothing was done about it. This time I'll tell her never to call here again because I'm never going back to Honda West. Honda West needs a complete change in attitude towards it's customers. I have another mechanic who I have been going to for 16 years and he is excellent, never a problem he didn't fix. He understands the customer should get what he wants, and of course, the customer pays for it. Honda West doesn't get it.
AVOID HONDA WEST !
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