Good staff and knowledgeable baristas.
As I sit here, it occurs to me that I've only had the cold/iced drinks. They were good, but I'd imagine I'll enjoy the hot drinks even more, as they're made to SCAA (and soon to be SCEA) specifications.
Their Ferraro cookies are fantastic, and the tiramisu provided a good counterpoint to the coffee.
The music can be a bit intrusive for a subdued conversation, and there could be more comfortable chairs, but this is a place that seems focussed on small-batch, in-house food and drink, and they do these well.