Dump dump dump! We booked a hotel room with Hotwire and this place was rated as three stars- it should have a 1 star.
Our "check in time" was 3:00, but the room wasn't ready till 4:00. I get it, stuff happens. We booked a room for 4 nights and were suppose to have a king size bed. As we were checking in the receptionist said, "sorry, we are fully booked, so you will have to settle for two queens".
The room was dirty when we got it. The white comforters had red stains on them and there was long black hair in the shower- so we got the room late, we didn't get what we paid for, AND it wasn't clean.
There is no seal around the door or air conditioning unit, so you can actually see light around these structures and feel the warm Arizona air seeping in. I could go on and on but I think these basic things show they either don't care or are incompetent and can't tell something is wrong.
I've attached one photo showing the check in area. Look at the damage - clearly it's been there for a while and hasn't been fixed. This just confirms there is no sense of pride or standard of appearance.