I'd give them a zero if I could. Stopped in to buy Cal King sheets, but they didn't have the color I needed. I then went online to find them in stock so I ordered them via PayPal. I got the initial email saying they got my money and would process my order. Over a month later, nothing. No sheets or email/phone call saying where they were. I finally sent an email and got a response saying they were in the middle of changing distributors and they would be delivered within a few days. I wait..... Nothing. I call now and they promise me they will be there soon. Finally I drive down to the store. I ask for my money back. They actually talk me into looking at mattresses (which I later found out are overpriced discontinued models.) I tell them I'll consider buying a mattress and he begs me to keep my sheet order. He then gives me two bamboo pillows he claims are $99 each (they actually retail for $30 each on Amazon) for being so patient. He claims at this time they are a gift, but wait there's more!
I then go to a mattress firm and mention what's happening and the manager knows the owner well and gives me the lowdown on what a crook this guy is. I buy a better mattress from them for half the cost. I then email the owner and tell him I've went in a different direction so I just want my money back. He then has his manager call me and tell me I have to bring back the pillows in order to get my money back. WTF? He stood there in his store and told me that they were a gift and I happen to have a friend with me who heard him say it too. We go back and forth over this and I finally tell him to keep my money because he obviously needs it more than I do. I will never recommend this company or anything they sell. Here's the review I promised you on the phone that day. I hope it helps others before they step foot into your store or place an online order from a total douchebag crook like you!