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  • Overall, not really impressed. Yet another example of how service can ruin a dining experience. Came here on Valentine's day with my boyfriend (we're a younger couple, but old enough to purchase alcohol). Immediately upon being seated, the server was terribly rude and standoffish presumably because he assumed we were younger than we looked and because we didn't immediately purchase alcohol. He made extremely snide remarks when he took our order, and was very short with us. What was even more frustrating was that we could see the difference in his demeanor towards us and towards the group that was sitting at the table in front of us (that had a much larger tab). He didn't bother to check up on us during the entire meal service, and three different servers brought us drink refills. The food was decent. Compared to similar style restaurants, it really didn't blow any place out of the water. It was just very average. I got a burger cooked rare, and it came out just as I requested. Like I said, though: average. We left considerably upset. A few days later, I was still bothered by the incident. We decided to call the manager to inform him of the way his employee had treated us. As someone who has worked in the food industry before, I understand the importance of customer service and I figured the manager should know about the quality service his employees are exhibiting. The manager was very apologetic and professional about the situation, but to be honest, I'm not completely sure I would return. This could have been a three-star review for average food and professional management, but when your night gets tainted by terrible service, there isn't much room for negotiation (in my opinion).
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