Arrived at midnight as scheduled. Attendant took us to choice of two vehicles. Loaded family luggage into one. Attendant took the time to walk me through everything: contract, vehicle inspection, map, etc. It was a vehicle with keyless start. Warmed it up and can't find the keys anywhere. Spent another 10 minutes looking EVERYWHERE as we knew since car started it was somewhere close. The whole group couldn't find keys. So we had to unload and reload and go through entire process once again. We now have 45 minutes invested in getting a car... very disappointing.