About: http://data.yelp.com/Review/id/ZhBVVV88ato-zxXKMWo5SA

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About: http://data.yelp.com/Review/id/ZhBVVV88ato-zxXKMWo5SA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-12-20 00:00:00 (xsd:dateTime)
itemReviewed	Rogers Communication
http://www.openvoc.eu/poi#funnyReviews	6 (xsd:int)
rev:rating	4 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	5 (xsd:int)
rev:text	Since I've done my share of bashing Rogers (cable, phone, internet provider) and have made numerous calls to their customer service over the years, I felt it only fair that I share when they offer excellent service. Rogers called me to follow up on their "recent service call" to Mom's apartment, as my name is on her account as a contact. Mom has Alzheimer's and I didn't know she'd made a service call to them. When I asked what the service call was for, they said she hit a wrong button on her remote and couldn't get a picture on her TV. (She told them her cable was down.) She also ordered and had high-speed internet installed, then downgraded to light internet, then had her home phone cancelled, then restarted, had a brand new PVR delivered and installed, insisted the service guy take a 50.00 tip for his trouble, (which he adamantly refused) and ended up with a Rogers bill of $296.78. The service man had made notes about her condition, that she seemed confused and he had wondered why she wanted internet when she doesn't have a computer and that she had no idea what a PVR was but liked the clock on it. I asked to speak to the customer retention people and I explained her cognitive issues. I told her how Mom was upset they took away her old Rogers box a couple years ago that had a clock on the front and gave her a plain black box. So the lady said it would probably upset Mom if they came and took the PVR away from her and the lady said she can have it free for one year!!! Rogers will also send someone out tomorrow to her place to remove the internet modem. And...they're giving her a credit of $234.00. Now that's good customer service worth sharing....
http://www.openvoc.eu/poi#coolReviews	5 (xsd:int)
rev:reviewer	Anne

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