Kate- I'm sorry Hollie hasn't called you back yet. She actually is moving out of state if she hasn't already. I've worked at Habit Salon for 4 years, and I know we mostly use our cell phones for appointments. If a call goes through the main salon line, it does take a while for the stylists to get their messages. If you need a stylist, you can message me and I can find someone who would be glad to take care of you. (I live in Colorado and work there every 6 weeks, or else I would offer).