I have been a customer here for years but the place is headed for the bottom. My last time here I ordered online and it provided a food available time, I drove several miles to pick up and had to wait half an hour longer to get my food!
The restaurant was out of chicken, out of soy sauce . . Who runs a restaurant this way? The manager offered a partial refund, never got it, just a lie to make me happy.
I got the food home and it was all wrong, they gave me someone else's hot / spicy food that was inedible, put my wontons and egg roll on top and jammed the food in my face.
With this Pei Wei it's all about what they want to sell you, not what you want to buy. That's why they are constantly changing the menu. But they can't even deliver the food you order.